What we collect
We may collect account details such as your name, email address, organisation, and plan information. We also process the documents, prompts, assessment drafts, and settings you choose to store in ZeroExam so we can provide the service.
When you contact us, we receive the information you include in your message. We may also receive basic technical information needed to secure and operate the service, such as request logs and device or browser information.
How we use information
We use information to provide and secure ZeroExam, authenticate users, process subscriptions, respond to support requests, communicate important service updates, and improve reliability and product quality.
We do not sell personal information. We do not use your course materials to create advertising profiles. Where an institution uses ZeroExam, the institution’s agreement may provide additional instructions about data processing and retention.
Cookies and local storage
The public website currently does not use analytics or third-party advertising cookies. Its cookie banner stores your consent choice in local storage so the notice does not appear on every visit. You can clear this choice through your browser settings or by using the Cookie settings control.
The authenticated application and service infrastructure may use essential storage or cookies required for sign-in, security, preferences, and operation.
Sharing and service providers
We may share information with service providers that help us host, secure, support, process payments, or operate ZeroExam. They may process information only for the services they provide to us and under appropriate contractual safeguards.
We may disclose information when required by law, to protect users and the service, or as part of a business transaction such as a merger or acquisition.
Retention and security
We retain information for as long as needed to provide the service, meet legal and financial obligations, resolve disputes, and enforce agreements. Retention may also be governed by your institution’s agreement or plan.
We use reasonable administrative, technical, and organisational safeguards. No online service can guarantee absolute security, so please use care when deciding what information to upload.
Your choices and contact
Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain processing of your personal information. Contact us at hello@zeroexam.com and we will route your request appropriately.
This policy is a product-facing summary and should be reviewed with qualified privacy counsel and supplemented by any data processing addendum or institution agreement that applies to your use of ZeroExam.
